Program Assistant D

Website Vancouver Community College

This position is responsible for assisting Department Heads with a variety of administrative support activities, contributing to the smooth running of the departments.

 

1. Receives and responds to a high volume of student inquiries pertaining to course/program information and registration procedures. Responds to questions from areas of the college’s support services as well as external agencies, regarding departmental business.
2. Prepares a wide variety of materials such as course schedules, timetables, class lists, honor roll certificates, promotional material for new courses, advertising materials, forms, reports, learning materials, and routine correspondence. Prepares and maintains a wide variety of records and reports including absence reports and substitute time sheets.
3. Assists instructors in emergency situations, shows videos, supervises tests, arranges make-up tests, administers and collects assignments and Library materials. Helps contact substitute instructors, relays instructions for class assignments, provides keys to offices and/or classrooms and locates books and materials, etc.
4. Records, produces and distributes minutes of department meetings.
5. Provides support for program marketing efforts, such as the distribution of brochures and posters, submits details about information sessions to be posted on VCC website and prepares for information sessions.
6. Assists with schedule preparation; coordinates production of timetable, and inputs data into spreadsheets.
7. Assists in the orientation of new students and new term instructors. Arranges job shadowing, books and materials; handles paperwork; organizes VCC email and troubleshoots any issues that may arise and responds to questions regarding procedures etc.
8. Prepares contract requests for terms and maintains records of term workload.
9. Provides assistance with preparing and tracking paperwork for payroll, attendance and absence reporting.
10. Keeps accurate accounts of class enrolments during registration periods, updates and maintains enrolment records through term.
11. Maintains data systems, Learning Management Systems (LMS) data, records, logs, etc., ensuring information is complete and up-to-date. Files hardcopy records ensuring all information is stored accurately.
12. Prepares and maintains bulletin board displays in hallways and classrooms.
13. Stores and disposes record materials as per FIPA regulation.
14. Monitors, orders and maintains an inventory of office and stationary supplies.
15. Coordinates field trip requisitions, and provides scheduling and administrative support related to employer work practicums, as required by the role.
16. Maintains department website and posts information on other VCC related website pages, as required by the role.
17. Performs a variety of general office duties such as distributing department mail, booking rooms, responding to equipment maintenance requests and collecting and distributing book orders.
18. Performs other related duties as required.

 

Education and Experience
Grade 12 plus additional specialized training of over 1 year including office administration and 2 years’ related experience or an equivalent combination of training and/or experience may be substituted for the required qualifications.
Skills and Abilities

  • Proven interpersonal skills with the ability to work both independently and collaboratively as a member of a team. Ability to establish and maintain effective working relationships with students, staff, faculty and the general public.
  • Recent ‘hands-on’ experience and demonstrated ability dealing ‘face to face’ with international clients, customers and/or students.
  • Ability to deal with a variety of people and personalities in a calm and professional manner.
  • Effective organizational and time management skills with the ability to prioritize and manage several time-sensitive tasks at any given time. Ability to adapt readily to changing situations.
  • Superior communication skills and an excellent command of written and spoken English.
  • Ability to exercise discretion and mature judgement in relating to people, giving out information and solving problems. Ability to maintain confidentiality regarding departmental and personnel matters.
  • Superior oral and written communication skills.
  • Exhibit a high level of attention to detail.
  • Considerable knowledge of the organization, content and registration procedures of all College programs.
  • Creative, resourceful and solution-oriented.
  • Computer experience and proficiency in MS Word, Excel, Outlook, Publisher and
  • Student Information Systems (Banner preferred). Familiarity using a LMS is an asset. Minimum 50 wpm.
  • Ability to perform a variety of administrative and clerical tasks.
  • Ability to work at all College locations.

PAYGRADE 20: $1,747.66 to $2,035.33 bi-weekly.

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