Transition House Worker ($21.63 per hour)

Website Options Community Services

  • Female applicants only.
  • Candidates must have access to a vehicle and a valid driver’s license

Pay: $21.63 per hour

Options Community Services is a non-profit registered charity providing social services primarily in Surrey,
Delta, White Rock and Langley. We believe in helping people help themselves. We believe in collaborating
with individuals, businesses, community groups and government to create focused, effective and responsive
resources for the community.

The Virginia Sam transition house support women and their dependant children who have
experienced or are at risk of experiencing abuse, threats or violence, by providing access to safe,
secure and confidential services, including information and supports for decision-making, short-term shelter or housing, referrals to other services and links to affordable housing.

Transition house workers are non-judgmental, provide emotional support, are collaborative,
respectful, and sensitive to cultural and lifestyle diversity. They provide guidance on how to access
confidential services in areas such as financial aid, legal assistance, housing, counselling services,
and more.


  • Provide crisis intervention to clients on the support phone line through supportive listening
    and/or referrals to services. This includes suicide, mental health, substance abuse
    assessments and referrals.
  • Monitor and maintain the safety and security of the premises. Ensure all program equipment
    is maintained, used, and stored in a safe manner, and meets current safety standards and
  • Assess and respond appropriately to critical incidents involving child apprehension,
    substance misuse, mental health, potentially suicidal behaviour, and violent situations.
    Present a range of available options by practicing a woman-centered approach, respecting
    women’s choices and recognizing women as experts of their own lives.
  • Collaboratively identify, assess, and create an on-going needs assessment of women and
    their children and assist them to define and implement an action plan based on their
    identified needs and goals.
  • Develop, maintain, and store appropriate electronic and written client records, documents,
    log entries and forms according to the agency’s procedures and prepare statistical
    information while maintaining confidentiality, objectivity, accuracy and conciseness.
  • Perform housekeeping duties which include but are not limited to: cleaning rooms, moving
    furniture, lifting mattresses, laundry, vacuuming/sweeping/mopping, pushing large waste
    bins to the curb, recycling/waste management, grocery shopping, donation item pick-ups,
    organizing and cleaning storage areas and offices, ordering housecleaning supplies, and
    minor house and yard maintenance.


Education, Training, and Experience:
• Diploma in a related human/social service field and one year recent related* experience.
*Recent related experience must have occurred in the last 5 years and must include:
• Experience in supporting women and children who have experienced gender-based violence
and/or abuse.
• Current Level 1 First Aid/CPR Certificate required.
• Class 5 driver’s license is required.
• Access to a reliable vehicle an asset.
• Food Safe Certificate an asset.

An equivalent combination of relevant training, education and experience may be considered.


  • Understanding of the cycle of abuse, the dynamics of violence against women in
    relationships and the intergenerational cycle of abuse.

Skills and Abilities:

  • Maintain non-judgmental, positive, and respectful approach to house residents, co-workers,
    and other professionals.
  • Competent in written, oral, and interpersonal communication skills in order to assess,
    provide support, anticipate needs and build rapport with clients.
  • Proficient in writing case session notes and maintaining client file records to accreditation,
    agency and program standards.
  • Must have highly developed self-care, time management, and organizational skills.
  • Proven ability to manage crisis or emergency situations.
  • Effective in fostering a collaborative, positive, respectful, and supportive team environment
    in order to equitably and cooperatively share program workload with co-workers.
  • Familiarity with community resources and excellent advocacy skills
  • Ability to speak additional languages is an asset
  • Must be sensitive to and respectful of cultural and lifestyle diversity.
  • Crisis Line experience is an asset.


  • Successful candidates will be required to provide a current and satisfactory Criminal
    Reference Check / Vulnerable Sector search preceding their start date.
  • Applicants may be required to provide proof of Covid -19 vaccination.
  • Applicants with lived experience are strongly encouraged to apply.

*An eligibility list may be maintained for up to six months. Eligible applicants may be offered a casual

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