Social Media CSR- Training Provided

Topnotch Employment Services Inc

Going above & beyond!

As a marketing expert, you will be supporting our client’s self-service advertising customer base through chat, email, and phone support. You will be helping small/medium sized businesses to optimize what they are already doing with is to reach their advertising goals by understanding what is working (and not working) for them and offering advice and implementing customized solutions to help them potentially see improved results and become more confident in using the platform.

 

What you bring?

You are passionate about delivering exceptional customer experiences.
Your a people person with Facebook, Twitter, Instagram, Snapchat, and other social media experience.
Duties will include:

Developing relationships with the advertiser over several calls throughout the quarter.
Metrics: Pitching a solution/products on the platform
Perform follow-ups on incidents with advertisers to ensure customer satisfaction
Receive and log internal and/or external customer problem/request/issues ensuring accurate documentation
Perform troubleshooting/problem identification following defined procedures to resolve correctly
Develop and maintain knowledge of the advertiser-specific business environment
You will receive ongoing training and development to ensure you have all the necessary skills to navigate through our systems to find the solutions and/or the products that best suit our customers. We are there when our customers need us so you will have the ability to work a flexible schedule.

Basic Qualifications

HS Diploma or GED Min 1-yr customer service
Familiarity with social media
Ability to work all shifts as required (including holidays)
PC Skills including navigating multiple computer systems

Schedule: Monday to Friday 9 am to 6:30 pm; may be scheduled on some weekends and some holidays. Shift bids in place to determine which shift you get based on metrics

Duration: 12 months contract with possibility of extension or permanent hire after 4 months

Hourly Pay Rate: $20.43 per hour + Bonus

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