Social Media Customer Service Representatives

Website Topnotch Employment Services Inc. Topnotch Employment Services Inc.

Going Above and Beyond for the last 30 Years

As a social media expert, you will help support and expand our large social media self-serve advertising customer base. As part of the team, you will an advisor to existing clientele demonstrating the value of our social media products to their ad campaigns.  You will provide product and basic tool support to improve their experience and drive higher spend. The ideal candidate will have previous Social Media Experience (Customer Service Call Center/Sales experience preferred). Training will be provided

 

Duties will include:

•      Consulting with clients to understand their business goals and optimizing or editing their current social media campaigns accordingly.

•      Supporting clients by guiding the creation of launching successful social media marketing campaigns.

•      Demonstrate the value of advertising solutions and provide pre and post-sales support for all self-service products.

•      Provide demonstrations of the product & tools to educate clients and improve their experience.

•      Responsible for increasing client’s Return-On-Investment (ROI) on their social marketing campaigns.

•      Provide product and basic tool support to improve their experience and drive higher spend.

•      Develop and maintain knowledge of customer and customer-specific business environment

•      Analyze previous Ad data and insights to tailor unique promotional strategies for every client also recommending best practices of social media advertising.

•      Responsible for providing innovative ideas to clients to develop suitable adverts to attract their target audiences.

•      Accountable for targets and drive higher advertising spend for small and medium businesses.

•      This role is expected to meet or exceed monthly sales targets and drive higher advertising spend for small and medium size businesses.

 

Basic Qualifications

•      HS Diploma or GED Min 1-yr customer service

•      Prefer experience working in a sales environment with sales targets or quotas.

•      Familiarity with online advertising products

•      Superior written and communication skills

•      Ability to work all shifts as required (including holidays)

•      PC skills and keyboarding skills

•      Self-driven with attention to detail and follow through strong analytical and decision making skills that demonstrate good judgment

•      Uses knowledge base and a sensible business approach to confidently make decisions

•      Superior communication skills verbal, written, and listening skills

•      This role is expected to meet or exceed monthly sales targets and drive higher advertising spend for small and medium size businesses.

 

Schedule:

The hours of operation for the center is 24 hours a day 7 days a week so contractors must be available to be scheduled at anytime during this period. Candidates required to work on CDN/US Holidays.

 

Duration:      12 months contract with possibility of extension.

 

 

Hourly Pay Rate: $17.00 per hour + BONUS

 

Location:      St.Catharines, Ontario

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