Payment Accounts Specialist

  • Full Time
  • Remote

Website Eden Park Inc.

Are you an experienced collection officer with prior experience working with high-risk accounts?

Are you passionate about the automotive financing industry?

Are you well versed with provincial regulations?

Do you want to work with a company that loves to promote from within?

If this sounds like you, we would love to hear from you!!


Eden Park is a dynamic automotive finance company focused on helping our dealer partners sell more cars. We espouse professionalism, ethics, fun, and teamwork – and we celebrate our successes! We have been listed as one of Canada’s Fastest Growing Companies by the Globe and Mail and Profit Magazine since 2015, and we continue to grow each year.


One Team Mindset
Respect, Trust and Integrity
Service Obsessed
Continuous Improvement
A regular day for you will include:

Provide excellent service while ensuring exceptional results in the collection of financial loans.
Contact past due customers through the appropriate channeling methods, request and negotiate payment arrangements within authorized limits, and send correspondence to collection customers.
Use company specific policies and procedures to maintain and coordinate firm payment recovery.
Assess and mitigate risk by referring accounts for further action.
Document all call activity details in the Collections system to reflect any action taken, e.g., commitments to pay and/or amounts and dates agreed upon.
Achieve individual collection targets to meet Department and Company-wide goals.
Complete other collection responsibilities, as assigned.
Must haves!

You possess excellent verbal and written communication skills.
You thrive in a fast-paced, ever-changing environment.
You have great conflict resolution skills and ability to make decisions independently.
You remain calm while solving issues and have the patience to deescalate difficult situations.
You are tech savvy and know your way through Microsoft Office Suite and Outlook.
You are experienced with skip tracing and familiar with using 411, social media, and the ability to understand credit bureaus.
You have at least 3 years of working with high-risk accounts in the auto financing industry
You can collaborate well with various teams and departments.
Clear criminal reference check.
Extra- awesome to have!

Post-secondary education in Business Administration
You have demonstrated work experience with sub-prime consumers
You speak French
Working condition

You have flexible availability to work. Working hours can range anywhere between 9 AM to 9 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.: 8:30 am-5:00 pm, 9:30 am-6:00 pm, 12:30-9:00 pm, and two Saturdays a month.
Work from home
Perks you’d love:

Our office is a beautiful open-concept space stacked with snacks. We are known to unwind over a game of pool, table tennis or foosball!
Free parking
Candidates across Canada are welcome to apply!
Our team is one big family, and we always keep everyone updated on important communication
We pride ourselves in having a fun work culture
Corporate discounts with over 5000 partners across North America
We offer extended health coverage with an additional health spending account
Company events
We are committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

We are also committed to developing inclusive, barrier-free selection processes and work environments. Please don’t hesitate to let us know of accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Job Types: Full-time, Permanent

Salary: $45,000.00-$50,000.00 per year

Additional pay:

Bonus pay

Casual dress
Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Flexible schedule
Life insurance
Paid time off
Profit sharing
Store discount
Vision care
Wellness program
Work from home

8 hour shift
Monday to Friday
Weekend availability
Application question(s):

What makes you a great fit for this position at EdenPark?
Please state your salary expectations

collections: 1 year (required)
auto-finance industry: 1 year (required)

and write English and French fluently (preferred)
Expected start date: 2022-05-23

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