Bilingual Customer Service Representative

  • Full Time
  • Remote

Website Eden Park Inc.

Do you love exceeding people’s expectations?

Are you passionate about growing your career in the automotive industry?

Do you have the discipline to manage yourself?

Are you energetic and a great communicator?

Do you want to work with a company that loves to promote from within?

If this sounds like you, we’d love to meet you!!

WHO WE ARE:

Eden Park is a dynamic automotive finance company focused on helping our dealer partners sell more cars. We espouse professionalism, ethics, fun and teamwork – and we celebrate our successes! We have been listed as one of Canada’s Fastest Growing Companies by the Globe and Mail and Profit Magazine since 2015, and we continue to grow each year.

OUR VALUES:

· One Team Mindset

· Respect, Trust and Integrity

· Service Obsessed

· Continuous Improvement

A regular day for you will include:

· Providing exceptional and professional service on every interaction and building rapport with our customers

· Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries

· Resolving problems by clarifying the customer’s challenge and offering the best solution for EdenPark and our customers.

· Assisting customers in making changes to their payment arrangements, banking information and insurance records

· Friendly and helpful onboarding calls with new customers

· Responding to customer emails promptly in accordance with our core values

Must haves!

· You possess excellent verbal and written communication skills in English and French

· You thrive in a fast-paced, ever-changing environment

· You have amazing conflict resolution skills and ability to make decisions independently

· You remain calm while solving issues and have the patience to deescalate difficult situations

· You are tech-savvy and know your way through Microsoft Office Suite and Outlook

· Clear criminal reference check

Extra- awesome to have:

· Previous experience in a call-centre, automotive-related business, or financial services organization

· Post-secondary education

Perks you’d love:

· Our office is a beautiful open-concept space stacked with snacks. We are known to unwind over a game of pool, table tennis or foosball!

· Free parking

· Candidates across Canada are welcome to apply!

· Our team is one big family, and we always keep everyone updated on important communication

· Bonuses!

· We pride ourselves in having the best Edenites and have a fun work culture

· We offer extended health and dental benefits and flexible working hours

· Successful CSRs would be ideal candidates for sales and other roles as they gain experience in our business.

Working conditions:

· Work from home or in-person option available

· You have flexible availability to work. Working hours can range anywhere between 8:30 AM to 8 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.

We are committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

We are also committed to developing inclusive, barrier-free selection processes and work environments. Please don’t hesitate to let us know of accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Job Types: Full-time, Permanent

Salary: $38,537.00-$45,000.00 per year

Additional pay:

Bonus pay
Overtime pay
Benefits:

Casual dress
Company events
Dental care
Disability insurance
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Wellness program
Work from home
Schedule:

Monday to Friday
Overtime
Weekend availability
Application question(s):

What makes you the best fit for this position with EdenPark?
Please state your salary expectations
Education:

Secondary School (preferred)
Experience:

customer service: 1 year (preferred)
Language:

and write English and French fluently (required)

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